04-06 March 2020
John McIntyre Conference Centre, Edinburgh
The original international community event for anyone involved in designing and commissioning public services.

The 2020 event is now over. To be kept up to date with news, sign up to our mailing list:
Returning for the 7th year, Service Design in Government 2020 is the original public sector service design conference, attracting an international audience and programme of passionate Service Designer professionals.
Our participants enjoy meeting and learning from their peers and leaders in the industry, leaving with new ideas and skills to improve public services, an increased professional network and inspiration gained from many useful conversations and interactions.
Join our mailing list to be the first to hear about news and updates from Service Design in Government.
Keynotes

Carrie Bishop
Chief Digital Services Officer, City and County of San Francisco
Carrie is the Chief Digital Services Officer for the City and County of San Francisco. A #localgov lifer, she is dedicated to designing public services around the people that use them.
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Cassie Robinson
Head of Digital Grant Making, The National Lottery Community Fund and Co-founder of the Point People.
Cassie is the Head of Digital Grant Making at the National Lottery Community Fund, where she leads a £15 Million Digital Fund to help the social sector transition to be fit for the future.
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Cennydd Bowles
Designer and futurist
Cennydd Bowles is a London-based designer and futurist with seventeen years of experience advising clients including Twitter, Ford, Cisco and the BBC.
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Shanti Mathew
Deputy Director, Public Policy Lab
Shanti is a strategist who believes in the power of government to help people build better lives.
Read moreWhat our participants said
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