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Welcome to Service Design in Government 2020

Returning for the 7th year, Service Design in Government 2020 is the original public sector service design conference, attracting an international audience and programme of passionate Service Designer professionals.

Our participants enjoy meeting and learning from their peers and leaders in the industry, leaving with new ideas and skills to improve public services, an increased professional network and inspiration gained from many useful conversations and interactions.

Join our mailing list to be the first to hear about news and updates from Service Design in Government.


Carrie Bishop, SDinGov 2020 Keynote

Carrie Bishop

Chief Digital Services Officer, City and County of San Francisco

Carrie is the Chief Digital Services Officer for the City and County of San Francisco. A #localgov lifer, she is dedicated to designing public services around the people that use them.

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SDinGov 2020 Keynote, Cassie Robinson

Cassie Robinson

Head of Digital Grant Making, The National Lottery Community Fund and Co-founder of the Point People.

Cassie is the Head of Digital Grant Making at the National Lottery Community Fund, where she leads a £15 Million Digital Fund to help the social sector transition to be fit for the future.

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SDinGov 2020 Keynote, Cennydd Bowles

Cennydd Bowles

Designer and futurist

Cennydd Bowles is a London-based designer and futurist with seventeen years of experience advising clients including Twitter, Ford, Cisco and the BBC.

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Shanti Mathew, SDinGov 2020 Keynote Speaker

Shanti Mathew

Deputy Director, Public Policy Lab

Shanti is a strategist who believes in the power of government to help people build better lives.

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What our participants said


To find out more about Service Design in Government and what happens at an SDinGov event, take a look at previous years.


Sponsors help us to add delight and enjoy the chance to engage directly with our participants.